FAQs - Lenovo Partner Network

Lenovo Partner Portal

If I don’t have or don't know my Partner Portal password and ID, how can I get it?
You can call 877-536-9955 and select option 2 and then option 1. You will be connected to the Lenovo Partner Network (LPN) team.

Where can I find a brief overview of all the programs Lenovo offers authorized Solution Partners?
Once you are logged into the Partner Portal, go to the left hand side of the page and click on the picture of the laptop with the words "TopSeller Product Guide Download Now" below it. On page 4 of this document, you will find a brief overview of all the Channel Programs that Lenovo offers Solution Partners.

I haven't received my payment for the TopSeller, TAP, or other program. How do I get paid?
Trade One administers all payments for the Lenovo Channel Programs. You can call them at 1-800-492-8595 to find out the status of your payment.

Where can I find the specific details and in-depth explanations of each of the Channel Programs Lenovo offers?
Once you are logged into the Partner Portal, find the title "Product and Pricing" towards the middle of the page. Under this title, you will want to click on "Announcement Letters", which is the third title from the bottom of the list. All the Lenovo Channel Programs are described in detail here.

What is a Pre-Approved Bid?
A Pre-Approved Bid contains a list of parts which Solution Partner can receive rebates or discounts on when they purchase them from distribution. Prior to making any purchase from distribution, check this documents for rebates. Updated copies of the Pre-Approved Bids are posted one to two times a week on the Partner Portal.

Where can I find the Pre-Approved Bids?
Once you are logged into the Partner Portal, find the title "Incentives". Under this title, you will want to click on "Pre-Approved Bids", which is the third title from the top. In this document, you can search by part number.

My sales representative use to send me information about Lenovo products and deals each week. Where can I find this information now?
You can find all this information once you are logged into the Partner Portal at http://www.lenovopartnernetwork.com. On this site, you will find sections containing Lenovo's current Pre-Approved Bids (a list of parts with rebates on them) and a sales toolkit containing the Weekly Eflyer and Hotsheet. The Weekly Eflyer and Hotsheet both give Solution Partners information about the supply at distribution and current Lenovo pricing available in the Channel.

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Product and Warranty Information

Where can I find the accessories or parts that are compatible with my Model Type?
Go to lenovopartnernetwork@lenovo.com. In the column on the right, find the title "Product Resources" and click on the words under neither it. On the next page, select the PDF file for the product you want to look at. Once in the PDF, you can search by the 4 digit machine type. The options for each series is also listed in this document.

Where can I find the warranty upgrade part number that is compatible with my Model Type?
Once logged into the Partner Portal at www.lenovo.com/partner/us, find the title "Product and Pricing". Under this title click on "Warranty Matrix", which is the third title from the top. Once the spreadsheet is open, click on the WAMO tab for warranty upgrades or the MA-Post Warranty tab for post warranties. Next filter or search by your 4 digit machine type.

Who can help me get a warranty registered?
You can send a note to thinkpls_us@lenovo.com that contains the machine PN's and serial #s involved, the invoice for the warranty that the end user received, and an explanation of what warranty PN(s) you are trying to register . Please note that it takes several days to process warranty requests.

How does my company become a Warranty Service Provider?
Once you are logged into the Partner Portal, go to the very bottom of the page and find the title "Training and Certifications". Under this title, you will want to click on the "Becoming a Service Provider", which is the second. This will give you a list of requirements a Solution Provider must meet in order to become a Lenovo Warranty Service Provider.

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Computer Issues

If I am having technical problems with my computer, who do I call?
To locate the correct technical support phone # to call, please go to http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=YAST-3P2QYL&sitestyle=lenovo. Next click on the type of Lenovo product you need service on and on the next page call the US phone # listed.

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ISS Site

What is an ISS site?
An ISS site is a site where Solution Partners can configure ThinkPad line products to specific specifications when no TopSeller meets their specifications.

How do I create or request an ISS site for my company?
Call 877-536-9955 option 2, option 2, and ask if you company has an ISS site already set up. If you are told that they don't, request that an ISS site or CTO site be set up for your company.

How do I create a quote on my ISS site?
Download the How To guide

Can a quote created on my ISS site be used for more than one order?
Each quote can only be turned into an order once. Any subsequent order must have a new quote created for them.

I am having trouble turning my quote into an order on my ISS site. How do I proceed?
You can call 877-536-9955 option 2, option 2 and be connected to the Lenovo Partner Assist Team, who will be able to help you place the order.

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General Questions

What can I buy directly form Lenovo, and what do I have to buy from distribution?
Beginning April 1st, 2009, Solution Partners should place their orders for Lenovo Topseller models, corporate models, custom models, options, services and software with a Lenovo Authorized Distributor (Ingram Micro, SYNNEX, Tech Data or D&H). Solution Partner orders for these products will no longer be accepted by Lenovo PartnerChoice. Lenovo will continue to accept configure-to-order (CTO) orders through Lenovo PartnerChoice. In addition, there may be a few software products and third party options products that will need to be ordered via Lenovo PartnerChoice.

How do I report my sales to Lenovo?
Call the partner assist team at 877-536-9955 option 2, option 2 and ask to be sent the directions for reporting your sales to Lenovo.

Where can I get my user id and password for the reporting site if I don't have it?
E-mail webrr_us@lenovo.com. They can provide you with directions on how to obtain a new password or retrieve an existing one.

If I am having trouble submitting my reporting, who can help me?
First call the partner assist team at 877-536-9955 option 2, option 2 and ask to be sent the directions of how to report sales to Lenovo. If you continue to have trouble e-mail webrr_us@lenovo.com, and they will be able to help you with your problem.

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Important Contacts for Solution Partners

What is a Lenovo Champion?
A Lenovo Champion is an individual at distribution that specializes in Lenovo products. As a result, they have more knowledge about Lenovo products. They can often also provide information about the supply of Lenovo parts at distribution, or tell what parts they have on order from Lenovo.

Who are the Lenovo Champions at each distributor?
Call the partner assist team at 877-536-9955 option 2, option 2 and ask for the contact information for the Lenovo champion at the distributor of your choice.
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Related Resources

Partner Outlet Site