Watch your revenue grow!

Your customers’ businesses require more than just hardware to run efficiently. That's why Lenovo not only makes exceptionally engineered PCs, but also offers first-class services and support across all of our products. Our flexible portfolio of ThinkPlus and Lenovo Care Services offers excellent value and caters for your customers’ varying requirements.

So the big question is, what’s in it for you?

• Lenovo Services are easier to sell with no investment or risk to you as a Lenovo Business Partner.
• Our Authorized Service Provider program allow you to deliver on-site services, which can also be integrated with your own support offerings.
• Your customer’s satisfaction will increase because their systems are protected and maintained throughout their lifecycle to reduce their Total Cost of Ownership (TCO).
• Every service you add to any PC package will help you meet your overall sales goals and margins. , because the margins on services are quite good (i.e., the gross profit and the commissionable really add up).
• To help you add services to your sales, Lenovo provides sales support portal and tools. 

Lenovo Services Portfolio End-to-End Guide

For business of all sizes, Lenovo Services provide end-to-end solutions that span the lifecycle of your customer's PC, helping them deploy, connect, protect, support and eventually, dispose in an environmentally sound and cost-effective way. Download the Lenovo Services End-to-End Guide to familiarise yourself with the wide Services portfolio and to keep as a handy reference manual. The guide describes not just the service product itself but also explains how the service is really delivered to our customers and how they can access the service. Additionally, it contains useful links, support contacts and information about Services registration and Frequently Asked Questions on Warranty.

Download Lenovo Services End-to-end guide.

Services Support Centre (SSC) – Helping you sell Lenovo Services

Are you struggling with selling services or looking for information about the Lenovo Services portfolio? Our web-based live chat offers an easy way to contact us and get support from our dedicated SSC Team. If you prefer, we can be contacted by email.

Unfortunately, at this time we are only able to offer support in English.

How Does It Work?

It’s really easy. After filling in your name, you open a new conversation window with just one click, where you will get a fast reply from one of our SSC team. When the chat has finished, you can save the transcript for future reference. If our representative needs to investigate further, they will take your contact details and get back to you.

What Is the Scope of Support Provided?

The SSC is designed to provide pre-sales support on our Services. The SSC team handles any questions on our services offerings, price queries, part numbers, service availability & compatibility, customer specific part numbers enablement, new offerings, marketing deliverables, non-standard services solution development and more. In fact, any services pre-sales questions. (Note that the SSC is unable to handle non-services sales queries, such as hardware questions and complaints).

Web Chat (link to registered BPs only) Click here.

Hours of Operation.

9am - 5pm CET (8am - 4pm UK).

Monday - Friday.

Lenovo’s ThinkPlus and Lenovo Care Registration Guide for Partners

What is registration and why is it important to register a service pack? Who is responsible for the registration and what are the steps to ensure the customer will get the service they have paid for?.

Download the version for printing here.

Do you need help with Lenovo Services products registration? Click HERE for immediate assistance or hit the link www.lenovo.com/registrationsupport